Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to start a return
To start a return, contact us at luxsable025@gmail.com. Please note that returns will need to be sent to the following address:
[INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as:
- Perishable goods (food, flowers, plants)
- Custom products (special orders or personalized items)
- Personal care goods (beauty products)
- Hazardous materials, flammable liquids, or gases
Please get in touch if you have questions about a specific item. We cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to get what you want is to return the original item and, once the return is accepted, make a separate purchase of the new item.
European Union — 14 day cooling-off period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same condition rules apply (item must be unworn/unused, with tags, in original packaging, and with receipt/proof of purchase).
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at luxsable025@gmail.com.
You can always contact us for any return question at luxsable025@gmail.com.
1. Asian sizes are 1 to 2 sizes smaller than European and American people. Choose the larger size if your size between two sizes. Please allow 2-3cm differences due to manual measurement.
